Refund & Return Policy

NajmoCare Refund & Return Policy
Effective Date: [20/02/2025]
Last Updated: [20/03/2025]

At NajmoCare, customer satisfaction is our top priority. If you experience any issues with our products, we are committed to providing a fair resolution. Please read our Refund & Return Policy carefully.

1. Refund & Replacement Policy
We offer refunds or replacements in the following situations:
✅ If you received the wrong product.
✅ If you received an expired product.
✅ If you received a damaged product.

Important Conditions:

Unboxing video and photos are mandatory. Complaints without a video/photo will not be accepted.

Customers must report the issue within 24 hours of delivery (excluding weekends or public holidays).

If a customer receives the wrong or damaged product, they must return it to our office address.

NajmoCare will bear the replacement shipping charges, but only after receiving and inspecting the returned product.

1.1 Refund Process
1️⃣ Customers must send their Order Number, Issue Details, and Unboxing Video/Photos via WhatsApp ([07037501555]) or Email ([najmocareoverseas@gmail.com]).
2️⃣ Our team will investigate the issue within 3-5 business days and make a decision.
3️⃣ Once the product is received at the NajmoCare office, we will inspect it before initiating the refund or replacement process.
4️⃣ The refund will be processed within 7-10 business days and will be credited to the same payment method used for the purchase.

2. When is a Refund or Replacement Not Accepted?
❌ If the product has been partially used.
❌ If the sealed product is opened and has no defects.
❌ If the customer places the wrong order (e.g., incorrect product or quantity selection).
❌ If the customer wants a refund or return due to personal reasons (dislike, change of mind, etc.).
❌ If the delivery failed due to incorrect address provided by the customer.
❌ If the complaint is made after 24 hours of delivery.
❌ Complaints without an unboxing video and photos will not be accepted.

3. Order Cancellation Policy
✅ Customers can cancel their order within 12 hours and receive a full refund.
✅ If the order has already been dispatched, it cannot be canceled.

3.1 Order Cancellation Process
1️⃣ Customers must request order cancellation via WhatsApp, Email, or Call during office hours.
2️⃣ If the order is still in the packing stage, it will be canceled immediately, and a full refund will be issued.

4. Contact Us
For any assistance, please contact us:

📞 Customer Support: 07037501555
📧 Email: najmocareoverseas@gmail.com
🌐 Website: [Your Website URL]

We are always here to help!

5. Feedback & Suggestions
We value customer feedback. If you have any suggestions regarding our products or services, please let us know via WhatsApp or Email. Your feedback helps us improve!

Important Information:

This policy will be effective from [20/02/2025] and may be modified at the company’s discretion at any time.

In cases of fraud, false complaints, or misleading information, NajmoCare’s decision will be final.

Benefits of the NajmoCare Policy:

✅ A clear and simple process for customers.
✅ Protective measures against fraud.
✅ A transparent and fair policy without disputes.

This policy is structured, clear, and professionally secure, ensuring benefits for both NajmoCare and its customers.